Privacy Policy
Last updated: [1 July 2025]
Asian SuperMart ABN 19 091 518 900 (“Asian SuperMart”, “we”, “our” or “us”) is committed to complying with all applicable privacy laws, which set clear standards relating to our collection, storage, use and disclosure of any personal information we obtain as part of our business operations. Namely the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles.
Asian SuperMart recognises the importance of privacy and our respect for our customers’ and other individuals’ right to privacy of their personal information is paramount.
The kinds of personal information we collect and hold
Asian SuperMart collects and holds personal information about individuals including customers, employees, contractors, agents and other individuals. We only collect personal information that is reasonably necessary for our functions and activities.
Personal information collected and held may include but is not limited to:
We may also collect the following types of current and historical information in the context of work and recruitment arrangements (e.g. in relation to contractors, suppliers, retailers and job applicants):
How we collect and hold personal information
Asian SuperMart collects and holds personal information directly from individuals when they interact and/or transact with us. This includes but is not limited to when using our websites, communicating with us or requesting customer service, participating in promotions, completing and submitting forms, visiting Asian SuperMart Stores, or making a purchase. From time-to-time Asian SuperMart may collect personal information about individuals from third parties including from social media, public registers, a purchased list, online directly, and anyone authorised to act on your behalf.
Below are some examples of how we collect personal information:
Generally, you have no obligation to provide personal information requested by us. However, if you do not provide us with the personal information requested or if that information is incomplete or inaccurate, we may not be able to supply products or services you request, communicate with you or provide you with the experience you want with us.
Tracking technology
We may use cookie technology on our websites to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
Storage of personal information
Asian SuperMart may hold personal information electronically and in hardcopy. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
Purposes for which we collect, hold, use and disclose personal information
Asian SuperMart collects, holds, uses and discloses personal information to process and deliver products and services, communicate with you, customise and personalise your experience with us, effectively operate and innovate our business. This includes but is not limited to:
Direct marketing
Personal information (other than sensitive information) may be used for direct marketing purposes if you have consented to receive direct marketing communications, or would reasonably expect that your personal information will be used for direct marketing purposes. You will be made aware of the right to unsubscribe or opt out in each direct marketing communication.
Who do we disclose your personal information to?
Asian SuperMart may disclose your personal information to various third parties including:
Access to and correction of personal information
You have a right to access the personal information we hold about you. You also have a right to request corrections to personal information we hold about you if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. If you would like to access personal information we hold about you or wish to have your personal information corrected, please contact us in writing.
When making a request, please provide all relevant details. We will respond to your request in a reasonable period of time (usually within 30 days). Before providing access to or correcting any personal information we may require proof of identity.
Overseas transfer of personal information
We may transfer your personal information to overseas recipients. We take reasonable steps to ensure that overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Policy Updates
This Policy may change from time to time and is available on our website.
Question and privacy complaints
If you have any queries or complaints about our Privacy Policy please contact us at:
Asian SuperMart
101-105 Grafton St, Cairns City, QLD 4870
Phone: +61 7 4052 1510
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
Last updated: [1 July 2025]
Asian SuperMart ABN 19 091 518 900 (“Asian SuperMart”, “we”, “our” or “us”) is committed to complying with all applicable privacy laws, which set clear standards relating to our collection, storage, use and disclosure of any personal information we obtain as part of our business operations. Namely the Privacy Act 1988 (Cth) (Privacy Act) and Australian Privacy Principles.
Asian SuperMart recognises the importance of privacy and our respect for our customers’ and other individuals’ right to privacy of their personal information is paramount.
The kinds of personal information we collect and hold
Asian SuperMart collects and holds personal information about individuals including customers, employees, contractors, agents and other individuals. We only collect personal information that is reasonably necessary for our functions and activities.
Personal information collected and held may include but is not limited to:
- First name
- Last name
- Contact details (e.g. address(es), email address(es), telephone number(s))
- Name of any organisation you are employed by or associated with
- Identification details (e.g. date of birth, gender and government identifiers like ABN, drivers licence number and passport number)
- Postal address
- Debit / Credit card details;
- Information collected through CCTV cameras and
- Other personal information you provide to us.
We may also collect the following types of current and historical information in the context of work and recruitment arrangements (e.g. in relation to contractors, suppliers, retailers and job applicants):
- Work history and other work-related details
- Payroll information (e.g. salary, benefits, leave, tax file number (TFN), superannuation details);
- Background checks including criminal background and financial information;
- Citizenship, visa and work eligibility information;
- CVs, references, application forms, details of education, job history and experience, areas of expertise, qualifications, contracts of engagement and offer letters
- Emergency contact details
- Information for identifying and managing conflicts of interest and financial and personal interests (including those of family members); and
- Your date of birth and driver’s licence number where required
How we collect and hold personal information
Asian SuperMart collects and holds personal information directly from individuals when they interact and/or transact with us. This includes but is not limited to when using our websites, communicating with us or requesting customer service, participating in promotions, completing and submitting forms, visiting Asian SuperMart Stores, or making a purchase. From time-to-time Asian SuperMart may collect personal information about individuals from third parties including from social media, public registers, a purchased list, online directly, and anyone authorised to act on your behalf.
Below are some examples of how we collect personal information:
- Subscribing to the Asian SuperMart email newsletters
- Shopping with us
- Browsing our websites
- Participating in competitions
- Visiting Asian SuperMart Stores in person
- You apply for a job with us
- Voice recordings of telephone conversations
- Email communications
- Online communications (e.g. reviews, ratings, comments, images and social media promotions)
- Meetings and
- Camera surveillance may record footage and other information which may identify an individual
Generally, you have no obligation to provide personal information requested by us. However, if you do not provide us with the personal information requested or if that information is incomplete or inaccurate, we may not be able to supply products or services you request, communicate with you or provide you with the experience you want with us.
Tracking technology
We may use cookie technology on our websites to provide information and services to website visitors. Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes and are a necessary part of facilitating online transactions. Cookies will not identify you personally.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
Storage of personal information
Asian SuperMart may hold personal information electronically and in hardcopy. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
Purposes for which we collect, hold, use and disclose personal information
Asian SuperMart collects, holds, uses and discloses personal information to process and deliver products and services, communicate with you, customise and personalise your experience with us, effectively operate and innovate our business. This includes but is not limited to:
- Managing requests for products and services
- Distribution and delivery of direct marketing communications including the Asian SuperMart email newsletter
- Communicating with you about our products, services and promotions
- Creating a personalised website experience
- Complaints handling
- Requesting and/or responding to feedback or concerns
- Managing property and supplier enquiries
- Working with service providers
- Interacting with regulators and
- Complying with our legal obligations
Direct marketing
Personal information (other than sensitive information) may be used for direct marketing purposes if you have consented to receive direct marketing communications, or would reasonably expect that your personal information will be used for direct marketing purposes. You will be made aware of the right to unsubscribe or opt out in each direct marketing communication.
Who do we disclose your personal information to?
Asian SuperMart may disclose your personal information to various third parties including:
- Our personnel
- Related companies and Asian SuperMart group companies
- Manufacturers and suppliers
- Couriers and delivery contractors
- Marketing consultants and promotions companies (some of whom are engaged for the purposes of directly marketing products, services and promotions to you)
- Our professional advisers such as accountants, solicitors, business advisers and consultants
- Government bodies and regulatory authorities
- Companies that we plan to merge with or be acquired by or who may invest in us
- Payment processors, debt collectors, web hosting providers, IT service providers and other third party service providers that are used by Asian SuperMart to verify or store collected information, and
- In the context of work and recruitment arrangements
Access to and correction of personal information
You have a right to access the personal information we hold about you. You also have a right to request corrections to personal information we hold about you if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. If you would like to access personal information we hold about you or wish to have your personal information corrected, please contact us in writing.
When making a request, please provide all relevant details. We will respond to your request in a reasonable period of time (usually within 30 days). Before providing access to or correcting any personal information we may require proof of identity.
Overseas transfer of personal information
We may transfer your personal information to overseas recipients. We take reasonable steps to ensure that overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Policy Updates
This Policy may change from time to time and is available on our website.
Question and privacy complaints
If you have any queries or complaints about our Privacy Policy please contact us at:
Asian SuperMart
101-105 Grafton St, Cairns City, QLD 4870
Phone: +61 7 4052 1510
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
